Tapestry is committed to safeguarding the privacy of our users while providing the highest possible quality of service.  In line with the Data Protection legislation, we explain here how we will treat any personal and/or private data which we collect from you via this website.

The information we collect via this website may include:

  • Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone   number etc.
  • In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
  • Under no circumstances will we hold sensitive payment details such as your card number, expiry date and security code. All transactions are handled through our accredited payment bureau, WorldPay. For more information on WorldPay privacy policy please refer to http://www.worldpay.com.
  • Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
  • Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on this website. This information is used to monitor your usage of this website.
  • Data recorded by this website which allows us to recognise you and your preferred settings: this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browser’s help facility. For more information on cookies, please visit www.allaboutcookies.org.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  • To process your order and perhaps to provide after-sales service.
  • In certain cases we may use your email address to send you information on our other products and services, but you will be offered the option to opt in/out before completing your purchase.
  • We may use third parties to carry out certain activities, such as monitoring how customers use this website and issuing our newsletters for us. Third parties will not be allowed to use your personal information for their own purposes.

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to victoria.mcnicol@tapestrypartnership.com or lynn.smillie@tapestrypartnership.com